Last Updated: 26 January 2023
This policy has been updated to reflect compliance with EU GDPR requirements.
We collect data about you from a variety of sources, including:
Information you provide to us directly; Information we collect in connection with your use of Catch's services and software.
All of the information we collect may be combined to help us tailor our communications to you and to develop and improve our services.
Use of Information
We use the information we collect to:
- Provide the services you request;
- Communicate with you, including customer support;
- Report anonymous, aggregate usage statistics;
- Deliver marketing and other offers or information related to Catch's services and software;
- Improve Catch's services and software.
Disclosure of Information
We do not share your Personal Information with other people or non-affiliated companies for their marketing purposes (including direct marketing purposes). We may use and share Non-Personal Information for our marketing purposes including to display advertisements on other websites. We may share information:
- With our third-party service suppliers and vendors;
- Salesforce, Xero, Deloitte for accounting purposes
- Atlassian for licensing purposes
- CampaignMonitor, Google, Hetzner, Microsoft, Zift! for marketing purposes
- Atlassian, Microsoft for communication purposes
- Atlassian for tracking delivery progress purposes
- Google and Microsoft cloud services to store information about offers and documents provided to you
- Meta (aka Facebook), Google, Intercom, LinkedIn for gathering anonymized data about usage of our services and products
- If Catch is merged or sold to another company;
- When required by law.
We consider "Personal Information" according to EU GDPR as information that alone or when in combination with other information may be used to readily identify, contact, or locate you, such as: name, address, email address, or phone number, cookies, ip addresses. We do not consider Personal Information to include information that has been made anonymous so that it does not allow a third party to identify a specific individual.
"Non-Personal Information" is all information other than Personal Information.
Information we collect
Personal Information Collection
Catch's services and software may collect Personal Information from you, including when you register to evaluate, subscribe or obtain a license to a product or service; purchase a product or service; submit bugs; or contact support. The categories of Personal Information Catch's Services may collect about you include: your name, email address, username, password, location, and billing information. You should avoid posting your Personal Information in public areas because that information may be publicly viewable.
In some instances third-party service providers (e.g. Google Analytics), and partners may receive and record Personal Information from cookies, server logs, and similar technology from your browser or mobile device, including your IP address. Cookies are small text files that are placed in visitors' computer browsers to uniquely identify and store their preferences. Most browsers allow you to block and delete cookies. Third-party products are not authorized by Catch to collect Personal Information through cookies or similar technologies without your permission.
We may combine some Non-Personal Information with the Personal Information we collect. Where we do so, we will treat the combined information as Personal Information if the resulting combination may be used to readily identify or locate you in the same manner as Personal Information alone.
How we use your information
Internal and Service-Related Usage
We use Personal Information for internal and service-related purposes only.
To Improve Catch's Services
We may use any information you provide to:
Provide customer support;
Track the types of questions we receive;
Personalise your experience; and
Otherwise operate and enhance Catch's services and software.
We may send you a welcome email to verify your account and other transactional emails for operational purposes, such as billing, account management, or system maintenance. You may only stop those emails by terminating your account. We may also send you promotions, product announcements, surveys, newsletters, developer updates, product evaluations, and event information or other marketing or commercial e-mails. You can opt out of receiving these email communications from Catch at any time by unsubscribing using the unsubscribe link within each email, updating your e-mail preferences or emailing us to have your contact information removed from our email list or registration database. Although opt-out requests are usually processed immediately, please allow ten (10) business days for a removal request to be processed.
We do not rent, sell, or share Personal Information about you with other people or non-affiliated companies for marketing purposes (including direct marketing purposes) without your permission. We may use and share Non-Personal Information for our marketing purposes, including, without limitation, marketing on other websites. For example, we may use the information to control the number of times you have seen an ad, deliver ads tailored to your interests, and measure the effectiveness of ad campaigns. You can prevent us from tailoring our ads to you on other websites by deleting your cookies.
Catch may aggregate data collected through Catch's services and software and use it for any purpose, including for research and reporting usage. This anonymous aggregate information may be viewable to other users of Catch's services and software.
How we share and disclose your information
Vendors and Suppliers
Catch uses Personal Information for internal and service-related purposes only and may provide it to third parties for this purpose. For example, Catch may share billing and credit information with service providers for the purposes of processing credit
As Required By Law and Similar Disclosures
We may access, preserve, and disclose your Personal Information, other account information, and content if we believe doing so is required by law or if those actions are reasonably necessary to:
Comply with legal process, such as a court order or subpoena;
Respond to claims that any content violates the rights of third parties;
Respond to your requests for customer service;
Respond to law enforcement;
Investigate and prevent unauthorized transactions or other illegal activities; or
Protect our or others' rights, property, or personal safety.
Merger, Sale, or Other Asset Transfers
To Others Within Your Organization or with Your Permission
After a person demonstrates proof that he belongs to a certain organization, we may disclose to that person the names of that organization's members who have evaluated or purchased our software. We may also disclose your Personal Information only with your consent.
Security of your information
By using Catch's services, software, or providing Personal Information to us, you agree that we may communicate with you electronically regarding security, privacy, and administrative issues relating to your use of Catch's Services. If we learn of a security system's breach, we will notify you electronically by posting a notice or sending an email to you as soon as possible. You may have a legal right to receive this notice in writing. To receive a free written notice of a security breach (or to withdraw your consent from receiving electronic notice), please notify us at firstname.lastname@example.org
Update and delete your information
You have the right to update or remove some or all of your information using Catch's services and software or by sending us your request to email@example.com
If you are visiting from the European Union or other regions with laws governing data collection and use, please note that you are agreeing to the transfer of your Personal Information to New Zealand. By providing your Personal Information, you consent to any transfer and processing in accordance with this Policy.
You also consent to the adjudication of any disputes arising in connection with us or Catch's services and software in accordance with the End User License Agreement or Terms of Service, as applicable.
Other Websites, Apps, and Plug-ins
Who we are
Our website address is: https://catchsoftware.com.
What personal data we collect and why we collect it
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "Remember Me", your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
Who we share your data with
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.