Service Management software for modern teams
DEV & IT COLLABORATION
Built for DevOps
By linking Jira Service Management with Jira Software, IT and developer teams can collaborate on one platform to fix incidents faster and push changes with confidence.
CUSTOMER PORTAL & KNOWLEDGE BASE WITH CONFLUENCE
Smarter self‑service help
Let your customers submit requests with an easy-to-use portal or add Confluence to Jira Service Management and get an integrated knowledge base. Machine learning intelligently recommends the right service and learns from every interaction, so the answers are easy to find. Offer a localized experience with 8 supported languages out of the box.
SETUP & CONFIGURATION
Get up and running in days
No complicated contracts or expensive consultants. Get started today with preconfigured IT and customer service templates, suggested business process and automation rules, and built-in email support.