How do I trial Enterprise Tester?
Where can I find more information on Enterprise Tester?
Submit an Enterprise Tester Trial
request and we will provision a free hosted 30 day trial for you.
How do I get a quote for software licensing?
You can refer to our online Knowledge Base
for further information on Enterprise Tester, or take a look at our Video Guides
What do I do if my software license has expired?
Send your quote request through to our Sales Team
. Don’t forget to provide additional details such as the company name, number of users and the end user email address. For renewals please include license or SEN (Support Entitlement Number) details.
What do I do if I have reached the maximum number of users that my software license will allow?
Get in touch with our Sales Team
to get up and running again.
How will I know when my software license is due for renewal?
Inform our Sales Team
and they will assist you with your license upgrade.
As part of our free License Management service, you will receive regular reminders to ensure you renew on time and stay under maintenance.
What do I do if I don't have a Support Agreement?
How do I log a support ticket?
for Service Desk options for technical and user support.
What do I do if I need Cloud Hosting services?
Either by submitting a ticket through our Support Portal
or email our Support Team
How do I get help with Professional Services?
Catch is a Microsoft Gold Cloud Partner and offers different options for Catch Cloud hosting, including Enhanced Security hosting. Contact us
to find out more.
What do I do if I need assistance with Atlassian tools?
You can engage Catch for professional services such as Start-Up Services, Healthcheck Services or a combination of services. Contact us
to discuss what works best for you.
How do I upskill my team?
if you’d like to take advantage of our skills and expertise as an Atlassian Platinum Solution Partner.
Where do I update the contact details for my account?
to let us know your training requirements.
Who do I contact regarding an Account query?
Let our Sales Team
know if you need to update any of your account details.
What are the available payment options?
Contact our Finance Team
for any account related queries.
Catch Software invoices can be paid by credit card via PayPal, or by wire transfer. Our invoices include our banking details for your reference. We can also accept purchase orders.