FAQ

How do I trial Enterprise Tester?
Submit an Enterprise Tester Trial request and we will provision a free hosted 30 day trial for you.

Where can I find more information on Enterprise Tester?
You can refer to our online Knowledge Base for further information on Enterprise Tester, or take a look at our Video Guides.

How do I get a quote for software licensing?
Send your quote request through to our Sales Team.  Don’t forget to provide additional details such as the company name, number of users and the end user email address.   For renewals please include license or SEN (Support Entitlement Number) details.

What do I do if my software license has expired?
Get in touch with our Sales Team to get up and running again.

What do I do if I have reached the maximum number of users that my software license will allow?
Inform our Sales Team and they will assist you with your license upgrade.

How will I know when my software license is due for renewal?
As part of our free License Management service, you will receive regular reminders to ensure you renew on time and stay under maintenance.

What do I do if I don't have a Support Agreement?
Contact us for Service Desk options for technical and user support.

How do I log a support ticket?
Either by submitting a ticket through our Support Portal or email our Support Team

What do I do if I need Cloud Hosting services?
Catch is a Microsoft Gold Cloud Partner and offers different options for Catch Cloud hosting, including Enhanced Security hosting. Contact us to find out more.

How do I get help with Professional Services?
You can engage Catch for professional services such as Start-Up Services, Healthcheck Services or a combination of services.  Contact us to discuss what works best for you.

What do I do if I need assistance with Atlassian tools?
Contact us if you’d like to take advantage of our skills and expertise as an Atlassian Platinum Solution Partner.

How do I upskill my team?
Contact us to let us know your training requirements.

Where do I update the contact details for my account?
Let our Sales Team know if you need to update any of your account details.

Who do I contact regarding an Account query?
Contact our Finance Team for any account related queries.

What are the available payment options?
Catch Software invoices can be paid by credit card via PayPal, or by wire transfer.  Our invoices include our banking details for your reference. We can also accept purchase orders.